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A late-night screening of the Hollywood film Avatar: Fire and Ash at Newtown Downtown Cinema ended in chaos on Friday after the show was delayed for more than an hour and eventually cancelled. The premiere, scheduled to begin at 10:15 pm, did not start even by 11:30 pm, leaving the packed audience restless and frustrated.
Viewers claimed that despite repeated inquiries, they were initially left without clear answers. The manager later informed them that technical problems were preventing the screening from taking place. This announcement triggered protests in the lobby, where several moviegoers demanded immediate refunds for the tickets they had purchased for the first-day, first-show screening.
The cinema authorities eventually confirmed that the show could not proceed and assured customers that their ticket amounts would be refunded. However, many viewers criticised the hall’s handling of the situation, arguing that such disorganization damages the reputation of a major theatre, especially during a high-profile release.
The incident has led to broader concerns about preparedness and management during blockbuster premieres, with affected viewers demanding accountability and better communication from cinema operators.