Canva faces outage: Users report login failures, platform inaccessible

The popular online design platform Canva faced a significant outage today, affecting numerous users around the globe who rely on the site for creative projects. According to Downdetector, reports began surging around 2:34 PM, with over 390 users experiencing login issues, primarily related to the website and, to a lesser extent, the mobile app. Canva users reported being unable to access the platform, receiving a “504 Gateway Timeout” error message when trying to load the site.

This unexpected disruption has impacted a wide spectrum of users, from individual creators to businesses and large-scale organizations. Canva, known for its user-friendly design tools and extensive library of templates and images, has become an essential tool for millions who utilize it daily for content creation, marketing, and branding efforts. The outage has, understandably, left many users frustrated and searching for alternatives.

Social media quickly lit up with comments from Canva users expressing their dissatisfaction and seeking updates on the issue. Many shared screenshots of the error messages, tagging Canva’s official accounts for a response. Some users noted the urgency of their work deadlines, highlighting how the platform’s downtime could impact project timelines and client commitments.

While Canva’s support team acknowledged the issues, the company has yet to provide a clear estimate on when the platform will be fully restored. “We’re aware of the problems impacting our services and are working hard to resolve them as soon as possible,” Canva stated in a brief tweet. However, many users expressed concern, as similar outages have occasionally taken hours to resolve in the past.

The “504 Gateway Timeout” error is commonly associated with server overloads or disruptions in communication between servers, often requiring intervention from backend teams to stabilize access. It’s unclear at this time whether this issue was related to a surge in usage or another technical fault. Canva’s downtime highlights the challenges that platforms can face in maintaining continuous service availability for their massive user base.