Tirupati Temple introduces WhatsApp feedback system for pilgrims to enhance transparency and services

In a bid to improve transparency and enhance the experience of devotees, the Tirumala Tirupati Devasthanams (TTD) has launched a WhatsApp-based feedback system. The initiative is aimed at making it easier for pilgrims to share their experiences and suggestions about temple services and facilities in real time.

Pilgrims can now scan QR codes installed at various points in Tirumala and Tirupati to access the feedback system. The QR code opens a guided interface on WhatsApp where users can submit their feedback quickly and easily. The move is expected to streamline feedback collection while boosting administrative accountability.

The system allows pilgrims to enter their name, select a service category—such as Anna Prasadam, Cleanliness, Kalyan Katta, Laddu Prasadam, Luggage, Rooms, Q-Line, or Overall Experience—and provide feedback through either a text message or a short video. They can rate the service as “Good,” “Average/Could Be Better,” or “Not Good,” with space for additional comments of up to 600 characters.

Once feedback is submitted, the user receives a confirmation message acknowledging their input. TTD officials have assured that each submission will be reviewed and that appropriate steps will be taken to resolve issues and improve service delivery wherever needed.

The system underscores TTD’s commitment to offering a spiritually fulfilling and well-managed experience for the millions of devotees who visit the temple every year.