Angry and tired IndiGo passengers across the country finally have some relief as the Civil Aviation Ministry stepped in strongly today with tough new orders. All pending refunds for cancelled or delayed flights must reach every passenger’s account by tommorow 8 PM—no excuses allowed. Airlines cannot charge even a single rupee for rescheduling tickets, and IndiGo has been told to set up special help desks that will call passengers themselves instead of making people chase them endlessly. Lost or delayed baggage must also reach homes within the next 48 hours, with proper tracking updates and compensation wherever rules allow.
To stop airlines from cashing in on the chaos, the government has slapped strict fare caps on every route affected by the crisis. No more shockingly high last-minute tickets—senior citizens, students, patients and anyone in urgent need will now travel without burning a hole in their pocket. Real-time price monitoring is already on, and any airline caught overcharging will face instant punishment. The message is loud and clear: passenger rights come first, and no one gets to profit from this mess.
These swift actions show the Ministry is in full war-room mode, working round-the-clock with airports and airlines to protect flyers. Special care is being promised for elderly travellers, differently-abled persons and those with medical emergencies. With refunds flowing fast, fares under control and baggage on its way home, the government hopes the nightmare that started with crew shortages will finally start fading by the weekend.