IndiGo chaos enters Day 8: Ministry of Civil Aviation inspects Kolkata Airport

In a strong move to calm angry passengers and fix the IndiGo flight mess, senior IAS officer Ms Tanvi Sundriyal, Director of the Ministry of Civil Aviation, made a surprise visit to Kolkata’s Netaji Subhas Chandra Bose International Airport today. She walked through every corner that travellers use stopping to listen to frustrated flyers who have faced delays and cancellations for over a week. Her visit covered key areas includes IndiGo’s Helpdesk, Airline Ticket Booking Counters, Check-in Counters, Security Hold Area (SHA), Departure Gates and Queue Management Zones

She spoke with passengers waiting at various points and assured them of MoCA’s continuous efforts to stabilise operations and improve overall travel experience. A review meeting was subsequently held with senior officials of AAI Kolkata Airport, CISF, and airline representatives, where detailed discussions were conducted regarding ongoing actions and further steps required to streamline flight operations, enhance manpower deployment, and strengthen passenger facilitation measures.

Ms. Sundriyal appreciated the proactive measures already undertaken by AAI, CISF, and airlines to assist passengers, including increased staff deployment, special facilitation counters, real-time passenger updates, and strengthened coordination with all stakeholders. She reiterated MoCA’s commitment to ensuring that passenger convenience and safety remain top priorities, and emphasized that the Ministry is closely monitoring the situation and extending full support for early normalisation of services.

Kolkata Airport authority assures all passengers that every possible effort is being taken, in coordination with MoCA and airlines, to restore normal operations at the earliest and provide efficient assistance across all touchpoints. The focus was clear: add more hands on deck, improve queue management, and make sure no traveller feels left in the dark.Kolkata Airport has stayed relatively calm compared to Bengaluru and Hyderabad, with zero cancellations reported today. Authorities say the Ministry’s close watch and on-ground support will help the airport return to full speed quickly, keeping passenger comfort and safety as the top priority.