Bengal govt launches ‘Apnar Sarkar, Apnar Pashe’ portal for welfare and public service complaints

The West Bengal government has launched an online grievance portal allowing citizens to submit complaints related to welfare schemes, public services, and other administrative issues directly to the authorities. The initiative follows the introduction of the “Apnar Sarkar, Apnar Pashe” public grievance helpline and is intended to provide residents with an additional channel for registering complaints and seeking government assistance.

According to the government, citizens can use the portal to report issues involving schemes such as Annapurna Yojana, old-age pension benefits, upcoming welfare programmes, and other grievances related to government services. Complaints can be submitted through the official portal at cmo.wb.gov.in under the Citizen Services section by selecting the “Raise Grievance” option.

To register a complaint, applicants must enter their mobile number, complete captcha verification, and verify their identity through a one-time password sent to their phone. After verification, users are required to provide details including their name, district, address, subdivision, police station, and Assembly constituency before describing the grievance. Supporting photographs and documents can also be uploaded along with the complaint.

The government has stated that submitted grievances will be reviewed and processed by the concerned authorities. Applicants may receive updates regarding the status of their complaints on their registered mobile numbers. The administration has indicated that the portal is designed to improve access to grievance redressal mechanisms and streamline communication between citizens and government departments.

The online platform complements other citizen outreach initiatives currently in operation. A toll-free public grievance helpline, 8282082820, remains available for residents seeking to lodge complaints by phone. In addition, the Janatar Darbar programme is being conducted in Salt Lake, where members of the public can present grievances and requests directly before the administration.