Flight refund rules changed: Get 75% back for delays, cancellation and denied boarding

  • CAR for passengers who are unable to board due to denied boarding, airline cancellations, or flight delays has been modified
  • Airlines will reimburse 75 percent of the ticket costs to passengers whose domestic flight tickets have been downgraded
  • DGCA has put in new norms

25 Jan 2023

The Civil Aviation Requirement (CAR) for passengers who are unable to board due to denied boarding, airline cancellations, or flight delays has been modified by the Directorate General of Civil Aviation (DGCA). With the CAR modification, travelers who are unintentionally degraded and transported in a lower class than that for which the ticket was paid would receive reimbursement from the airline.

Airlines will reimburse 75 percent of the ticket costs to passengers whose domestic flight tickets have been downgraded, with aviation regulator DGCA putting in place new norms. For the downgrade of international access, the reimbursement amount will vary from 30 percent to 75 percent of the ticket costs, including taxes, depending on the distance covered by the particular flight.

The new norms will be effective from February 15, a senior official at the Directorate General of Civil Aviation (DGCA) said on Wednesday. The regulator decided to amend the norms against the backdrop of complaints from air travelers about their tickets booked for a particular class being downgraded by airlines.

In December last year, DGCA proposed that airlines should have to refund the total value of such tickets, including taxes, and also that affected passengers will be flown free of cost in the next available class.


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